At Dress27, we carefully inspect and pack products before dispatch to ensure they reach you in good condition.
No Return / No Refund
Due to the nature of our products, all purchases are generally non-returnable and non-refundable once the order has been successfully placed and dispatched.
We do not accept returns for reasons such as change of mind, incorrect selection, colour preference, size preference, or products no longer being required.
Damaged or Incorrect Products
If you receive a product that is damaged in transit or different from what you ordered, please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product.
We will review the issue and, where appropriate, provide a suitable resolution.
Important
Customers are requested to carefully check the product details, images, specifications and quantity before placing an order.
Dress27 reserves the right to review each reported issue individually and determine the appropriate resolution.
For any questions regarding an order, please contact our customer support team.